Privacy Policy

Last updated: February 15, 2026

BALF SYSTEMS LLC ("we", "us", or "our") operates the BALF Builder CRM application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.

1. Information We Collect

Information You Provide

  • Account Information: Name, email address, company name, phone number
  • Business Data: Project details, client information, tasks, documents, financial records
  • Payment Information: Processed securely by Stripe (we do not store credit card numbers)
  • Communications: Messages sent through our platform, support requests

Information Collected Automatically

  • Usage Data: Features used, pages visited, actions taken
  • Device Information: Browser type, operating system, device identifiers
  • Log Data: IP address, access times, referring URLs

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send administrative notifications (account updates, security alerts)
  • Respond to your comments, questions, and support requests
  • Monitor and analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues and fraud

3. Data Storage and Security

Your data is stored securely using:

  • Supabase: Database and authentication with encryption at rest and in transit
  • Row Level Security: Database policies ensure users only access their organization's data
  • HTTPS: All data transmitted is encrypted
  • Secure Authentication: Password hashing and secure session management

4. SMS & Email Communications

BALF Builder sends SMS and email notifications to team members, subcontractors, and clients who have been added to the platform by authorized administrators.

  • Message Types: Task assignments, schedule changes, project updates, appointment reminders
  • Frequency: Message frequency varies based on project activity
  • Rates: Standard message and data rates may apply
  • No Marketing: We do not send marketing or promotional messages

Opt-Out: Reply STOP to any SMS to unsubscribe from text notifications. Reply HELP for support information.

Phone numbers are collected when users or clients are added to the platform by authorized organization administrators.

5. Third-Party Services

We use the following third-party services that may collect information:

  • Supabase: Database, authentication, and file storage
  • Stripe: Payment processing
  • OpenWeather: Weather data for project planning
  • AI/ML API: AI-powered features (document analysis, chat assistant)
  • Resend: Email notifications
  • Twilio: SMS notifications
  • Vercel: Application hosting

Each service operates under their own privacy policy.

6. Data Sharing

We do not sell your personal information. We may share data:

  • With your consent
  • With service providers who assist our operations (under confidentiality agreements)
  • To comply with legal obligations
  • To protect our rights and safety

7. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correct: Update inaccurate or incomplete data
  • Delete: Request deletion of your data (subject to legal requirements)
  • Export: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account termination, we may retain certain data as required by law or for legitimate business purposes.

9. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

For privacy-related inquiries:

  • Email: info@balfsystems.com
  • Address: BALF SYSTEMS LLC, 7608 N. 20TH ST. TX 78504
  • Website: www.balfsystems.com